Refunds and Cancallations Policy

This policy applies to paid services purchased via the Waikato Screen website, including business preferred supplier listings and upgraded crew directory listings.

1. Change of Mind

Because listings and digital services are activated quickly and involve administration and website placement, Waikato Screen does not generally offer refunds for “change of mind”.

However, we will assess genuine cases fairly.

2. Cancellations

You may cancel a paid listing or subscription at any time by contacting our Office Manager info@waikatoscreen.nz

Cancellations take effect at the end of the current billing term unless otherwise agreed.

3. Downgrades

If you downgrade (for example, from Executive to Premiere, or Premiere to Standard), the downgrade will generally apply at the next renewal date.

We do not typically provide partial refunds for the unused portion of a higher-tier plan.

4. Refund Eligibility (Generally Approved)

Refunds may be considered if:

• You were charged incorrectly due to a technical or billing error
• A duplicate payment was made
• A service was not delivered as described due to an error on our side
• A listing was declined by Waikato Screen before being published (paid listings only)
• If your listing is declined after review and has not been published, we will refund the purchase
• Price (less any non-recoverable transaction fees where applicable).
  
  

5. Non-Refundable Items

Refunds are not typically offered for:

• Change of mind after a listing goes live
• Low enquiries, low results, or no work received
• Removal due to breach of Terms & Conditions
• User-provided errors (wrong tier selected, incorrect listing details submitted)
• Time already used within an annual subscription
  
  

6. How to Request a Refund

Email your request to our Office Manager: info@waikatoscreen.nz and ensure to include:

• Your full name/business name
• Email used for purchase
• Date of payment
• Reason for the request
• Any relevant supporting details
  
  

We aim to respond within 5 working days.

Refunds (if approved) are processed back to the original payment method.

Last updated: 21st January 2026